Frequently Asked Questions
Here are the answers to the most commonly asked questions about Luma III and our products.
How long until my order ships?
We will do our very best to insure your order goes out according to the times frames listed below.
- All orders will be processed in 2-4 business days
- All orders that are shipped to a PayPal confirmed address will be processed in 1-2 business days
- All UPS Next Day Air/2nd Day Air shipments must be shipped to a Paypal confirmed address otherwise processing time is still 2-4 business days.
NOTE: Shipping and processing times are not guaranteed. Holiday and Sales Events may cause some delays.
LumaIII, Inc. will only ship to countries outside the USA as long as DHL provides us tracking updates through the destination country.
International shipping times are currently taking 7 to 15 business days.
International shipments using USPS (United States Postal Service) will only receive a single battery due to international shipping guide lines.
LumaIII, Inc. is NOT responsible for import taxes, duties, tariffs, or any other import taxes that may be later applied.
LumaIII,Inc. will NOT declare your product on the customs form as a gift, nor will we mark down the value of the product.