What We Cover
- A 30-day return policy
- Product must be in original packaging and new/unused condition
What We Don’t Cover
- You are responsible for shipping charges
- You are responsible for processing fees
How To Process a Return
1. Submit Your Request
Prior to shipment of any returned product, all warranty claims and return request must be submitted to Support@lumaiii.com.
2. Meet the Return Conditions
All return requests must be made to Luma III Inc. within 30 days from date of purchase. Any return for refund must be in new and saleable condition in original packaging.
3. Mail Us the Product
Product Return Address: 1809 S Hoover Rd, Suite 101, Wichita KS, 67209 Attention: Returns
4. Give Us a Few Days
Please allow up to 7 business days for processing. Refunds will be processed via the same payment method as the original purchase.
If the product is found to be defective, Luma III’s only obligation and the purchaser’s sole and exclusive remedy is the repair or replacement of the Luma III product. Shipping fees may apply. Luma III shall have no liability or responsibility to the purchaser or any other person for any special, incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by the product.
All returns must first be verified through Luma III’s support email provided above. If you return your item without verification or return your item in used condition you will be required to pay the shipping fee to have the item sent back to you.
STILL HAVE QUESTIONS?
Email us at Support@lumaiii.com, we are here to help.